The Rocky Mountain Bank’s customers private data revealed for random users because of humane mistake - Bank sues Google
I guess most of the people have been following the news about “Bank screws up and sues Google”, which is very interesting news related to Email security. When I read this news at the first time, I just shaked my head and thought “This can only happen in USA”. And the worst thing here was that those emails were not secured at all, just basic emails full of customers’ private data.
I really cannot understand about the result that Judge orders Google to deactivate some random users accounts because of someone made a mistake, humane mistake. Especially one, whom these random users are not related to. I can say that I might go crazy if one day my email is de-activated without noticing it before, just because someone has sent some email to my email address which doesn’t belong to me.
The situation is easy to compare to non-digital world. Let’s think that post is delivering to your postbox someones bank statements, without being in a letter. Just papers to your postbox, will you feel safe ? Will you think that is that the common policy of this bank ? Anyone can read that information on the way, the staff at post office, the delivery guy and anyone who is just on the way. Will you also consider that it’s reasonable that the Bank will sue the owner of your postbox, because they made the mistake ? And even worse, do you think that it’s reasonable that they will vanish/seal up your postbox, ’cause there is some information that doesn’t belong to you.
For me, this all sounds so ridiculous. If someone needs to be sued or punished the person will be within the bank staff. Also I really feel unsafe for this bank, that they didn’t use any encryption for those emails. Anyway, I assume that they are using letters when posting bank statements to their customers, so why not using encryption when data is in digital form ?
Luckily, I’m not a customer of this bank, and I feel safe with my own bank accounts. Banks that I’m using are really investing money for security and also offering the best service for their customers. Of course the situation is currently better in Europe than it is in Asia, but Asia is growing fast, very fast. About USA I really cannot say, I always feel unsafe about money issues there. The credit card policies are so loose and all the security issues seemed to be popping up all the time. I guess it’s only the matter of time that people are getting annoyed for so bad and unsecured service.
But luckily on the mean time suing in US is so easy and convenient so why not suing everybody and make people suffer about mistakes, maybe the ones they couldn’t prevent at all, ’cause that’s what it’s all about. I’m really happy about Google’s services so far, but this case is just a bad example how vulnerable this huge company is also for crazy laws and policies in US.
Although, I don’t know where is better, maybe in Europe. I’m currently living in China and getting so frustrated about governmental actions to limit access to “out there”, I mean the Chinese Great Firewall (GFW) is really bugging my nerves all the time. But that’s another story.
Here is the case file for you to make your own judgement “The Rocky Mountain Bank Vs. Google” (pdf-file).
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